Shipping & Returns

Shipping

• Free on every order, by USPS Ground Advantage. There's no minimum.
• US addresses only. We don't ship outside the United States.
• When it ships: we aim to ship the next day. Extreme weather, a weekend or a holiday can occasionally hold a shipment a little longer.
• Time in transit: usually 2–5 days once USPS has it.
• Tracking: we email your tracking number as soon as your order is on its way, and again when USPS reports it delivered.
• Sales tax is added at checkout where it applies.

How it's packed

Each order ships as a live culture in a small vented container, sized by headcount: 3.25 oz under 100 springtails, 5.5 oz for 100 to 299, and 8 oz for 300 or more. See what to expect when it arrives.

Weather holds

We watch the forecast along the route. In extreme heat or cold we may hold your shipment a day or two so your springtails travel safely, and we'll ship as soon as it's safe.

Returns and refunds

Because they're live animals, springtail cultures can't be returned or exchanged. Instead, every order is covered by our No Recruit Left Behind live-arrival guarantee: if your culture arrives with no live springtails, email [email protected] within 48 hours of the USPS delivery scan, with your order number and a short video of the culture in its original container. We'll send one replacement free of charge, or refund the order if we can't replace it. There's no need to send anything back.

The guarantee page lists what isn't covered.

Changing or cancelling an order

Email [email protected] as soon as possible with your order number. We can change the address or cancel and refund an order until it ships; once USPS has it, we can't.